What Is the Warranty on James Hardie Siding?

From the moment of installation, your new siding will take a beating from the elements. Savvy shoppers know choosing a siding product with a great warranty is essential. The manufacturer's guarantee to repair or replace your new exterior cladding protects your investment and demonstrates confidence in the product. That's why we're proud to offer the James Hardie warranty to our Nebraska customers.

What Warranty Does James Hardie Offer?

At Thompson’s Home Improvement, the James Hardie siding we sell is protected by the HZ5 warranty. But what is the HZ5 warranty? We’ll break it down for you.

The engineers at James Hardie offer two types of siding: HZ5 and HZ10. What’s the difference? “HZ” stands for HardieZone. James Hardie siding was engineered to endure the different climate zones in various parts of the country. Here in Nebraska, we’re in HZ5: HardieZone 5. 

The HZ5 Warranty and What It Covers

This means that the James Hardie siding we install at Thompson’s Home Improvement is HZ5 siding, specially engineered to withstand snow, ice, and extreme cold. The warranty reflects coverage for the extreme weather we face here in the Midwest. 

The HZ5 Warranty includes the following:

  • A 30-year limited warranty from the date of purchase on Hardie Fiber-Cement products, including:
    • HARDIEPLANK® HZ5®, HARDIEPANEL® 
    • HZ5®, HARDIESHINGLE® 
    • HZ5® and HARDIESOFFIT® HZ5® products
  • The James Hardie products are guaranteed to resist damage from hail and termite attacks.
  • The James Hardie products will be free from defects in material and workmanship.
  • During the 30-year limited warranty period, James Hardie will repair or replace (at their discretion) defective parts of the siding product OR reimburse the covered person for up to twice the original retail cost of the defective portion of the James Hardie product.
    • To receive repair, replacement, or reimbursement, the covered person must give James Hardie written notice of the defect. You’ll have to prove that you are the covered person, share photos of the claimed defect, and explain the location and details of the defect.

What Isn’t Covered by the HZ5 Warranty?

  • Failures in installation (read on to find out why it’s so important to have a contractor install your James Hardie siding!)
  • Any damage after shipping from James Hardie
  • Damage from the incorrect design of the structure
  • Water infiltration or mold
  • Extreme weather, including tornados, hurricanes, floods, earthquakes, severe weather, or other natural phenomena
  • Paint or stains from a third party

Why You Need a Contractor to Install James Hardie Siding

The James Hardie warranty provides excellent protection for any damage to your siding product that occurs on the manufacturer’s end. That demonstrates how confident the engineers at James Hardie are in the safety, performance, and durability of their product. 

However, the warranty does not cover any damage that occurs when the siding is being installed. That means if you damage your siding while attempting to install it yourself, you can’t recoup the cost of the damage from James Hardie. And if you hire a subpar contractor who does not install James Hardie siding with best practices, you’ll be unable to have your product repaired or replaced, and you won’t be reimbursed for any damage. That’s why having a trusted contractor trained in installing James Hardie products is essential.

The Thompson’s Home Improvement Difference

At Thompson’s Home Improvement, our team is specially trained in the proper installation of James Hardie products, directly from the manufacturer. If there’s any damage or defect on the manufacturer’s end of the process, you’ll be able to take full advantage of the James Hardie warranty. 

Of course, you want quality installation of your product on principle, but when an investment of this size is on the line, trusting the workmanship of your installer is critical. When you trust your siding installation to Thompson’s Home Improvement means that you’ll get the full promise and protection of the James Hardie warranty. You can rest assured that your investment is totally protected and that you’ll get the best installation and care available for a homeowner in the Omaha metro area. With hundreds of James Hardie installations under our belt, we have the expertise and experience for a smooth siding remodel.

Contact Thompson's Home Improvement

If you’re ready for your James Hardie siding installation, give us a call at (402)-243-5175 or fill out the contact form on our website. We can’t wait to help you create your dream home.

We've installed siding on more than 2,200 homes in the Omaha area!

Call us now for a free estimate at 402-506-6691


21866 Williams Circle
Gretna, NE 68028
402-506-6691

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